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Returns and cancellations

How can I check if my order has shipped?
You can check the status of any order you have placed with us by logging into your U-Haul store account. Once logged in you can view order receipts and get up to date tracking information on your order.

How can I cancel an order that has not already shipped?
Please immediately fill out our customer service form to inform us that you would like your order canceled and we will confirm your refund via email.

How can I cancel an order that has shipped but I have not yet received?
You will first need to immediately fill out our customer service form and we will attempt to retrieve the shipment in route. If this is successful, we will credit back the product cost (shipping will not be refunded). If the attempt to retrieve is unsuccessful and the product arrives at your door, see below.

How do I return an order that I have already received or is defective?
Within 30 days of delivery of your order, you may return any merchandise that is in new condition including original packaging and accessories or merchandise found to be defective. We are currently unable to accept returns of opened items, or items returned more than 30 days after delivery date. Please contact us at 1-866-277-6855 from 7 a.m. to 5 p.m. Arizona time (MST) to arrange for an RMA (Returned Merchandise Authorization) number. Once your order has arrived back at our warehouse and has been verified, we will credit back the product cost (shipping will not be refunded unless a product was defective) within 2 to 5 days.

Can I return items bought online to a U-Haul retail store?
Only boxes can be returned to a U-Haul retail store. We will refund the full purchase price of any unused U-Haul boxes, with receipt, at any U-Haul center location nationwide. For U-Haul center locations see http://finder.uhaul.com/?boxes .

How do I report damaged or missing items in my order?
Please note, items may ship from different warehouse locations and may arrive at different times. You can check the status of each item in your order by logging into your U-Haul store account. If you find you are missing items or your order has arrived damaged, please contact us within 48 hours of your delivery date by filling out our customer service form or calling us at 1-866-277-6855 from 7 a.m. to 5 p.m. Arizona time (MST).